Refund Policy

Payments and merchant of record

DentVIS subscriptions are sold through our merchant of record, Paddle.com Market Ltd ("Paddle"). Paddle acts as the seller of record and handles the checkout, payments, applicable taxes, invoicing and refunds.

14-day money-back guarantee

If you are not satisfied with DentVIS, contact us within 14 days of your first purchase and we will refund the full amount. Write to dentmall@email.cz or reply to your Paddle order confirmation e-mail.

The guarantee applies once per customer and only to your first purchase of a DentVIS subscription (Solo or Team, including any Additional Editor Devices bought in the same order). Later purchases — an upgrade from Solo to Team, Additional Editor Devices added later, and renewals — are not covered by the guarantee. We may refuse a refund where we reasonably suspect abuse of the guarantee or fraud; your statutory rights are not affected.

Renewals

Subscriptions renew automatically. You can cancel at any time before the renewal date with effect from the end of the current billing period — your plan stays active until the end of the period you have paid for. If a subscription renewed and you did not intend it to, contact us within 14 days of the renewal charge; provided the Service has not been materially used since the renewal, we will refund the renewal payment. Beyond these cases, we do not provide pro-rata refunds for cancellations during a billing period. The same applies to a downgrade from Team to Solo and to the removal of an Additional Editor Device: they take effect at the end of the current billing period and no partial refund is provided.

Free trial

The trial is free of charge and does not require payment details, so no refunds apply to it.

Statutory rights

Nothing in this policy limits any rights you have under applicable mandatory law, including EU consumer protection law.

How refunds are processed

Approved refunds are issued by Paddle to the original payment method, typically within 5–10 business days depending on your bank. A refund ends the corresponding subscription or add-on early: editing, export and project synchronization are switched off on your Editor Devices and your cases open in view-only mode. Your local projects are never deleted because a subscription ends.