Support
DentVIS is supported directly by its manufacturer. Support is intended for the qualified dental professionals who use the software and for the organizations that license it.
Contact
Write to us and we will get back to you within two business days.
What to include
So that we can answer quickly, please add:
- the DentVIS version, shown in the app under the gear icon > About;
- the device and operating system you are using (Mac, Windows PC or iPad);
- what you did, what you expected, and what happened instead;
- the case concerned, if your question is about a specific case.
Instructions for Use
The electronic Instructions for Use are part of the device. They answer most questions about the intended purpose, the supported workflow and the warnings that apply.
Accounts and licences
A DentVIS account belongs to the dental practice, clinic or laboratory that licenses the software. If you need an account, a change to a licence, or an account deleted, contact the person who administers DentVIS in your organization, or write to us at the address above.
Reporting an incident
DentVIS is a Class I medical device. Any serious incident that has occurred in relation to the device must be reported to the manufacturer and to the competent authority of the EU Member State in which the user is established.