Terms of Service

1. Who we are

These Terms of Service ("Terms") govern the use of the DentVIS software and related cloud services (the "Service") provided by Dentmall s.r.o., Company ID (IČO): 09041036, registered office Pivovarská 214/4, 370 01 České Budějovice, Czech Republic ("we", "us"). Contact: dentmall@email.cz.

2. The Service

DentVIS is dental CAD software for the visualization and editing of 3D dental models, available as native applications for macOS, Windows and iPadOS, together with a web dashboard and cloud synchronization of case data. DentVIS is a Class I medical device pursuant to Regulation (EU) 2017/745 (MDR) and is intended to be used exclusively by qualified dental professionals. Details are provided on our regulatory information page.

The software does not provide diagnostic or therapeutic recommendations. Clinical decisions are made exclusively by a qualified healthcare professional. Measurement values displayed by the software are for reference only.

3. Accounts

You must create an account to use the Service. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. You must provide accurate information and keep it up to date. The Service is intended for business use by dental professionals and their staff.

4. Licences, subscriptions and payment

The Service is provided under subscription plans described on our pricing page. Upon payment we grant you a non-exclusive, non-transferable licence to use the software for the duration of your subscription, on the number of devices/seats included in your plan.

Orders are processed by our merchant of record, Paddle.com Market Ltd ("Paddle"), which handles payment, invoicing, applicable taxes and customer billing support. By making a purchase you also agree to Paddle's terms. Subscriptions renew automatically at the end of each billing period unless cancelled beforehand; you can cancel at any time with effect from the end of the current period. Refunds are handled according to our refund policy.

5. Trial

Where a free trial is offered, it is limited in time and may be limited in functionality. We may modify or withdraw trial availability at any time. No payment details are required for the trial.

6. Acceptable use

You must not:

(a) reverse engineer, decompile or otherwise attempt to derive the source code of the software except to the extent permitted by mandatory law; (b) rent, lease, sublicense or resell the Service; (c) share account credentials beyond the seats included in your plan; (d) use the Service in violation of applicable law, including healthcare and data protection law; (e) interfere with the operation or security of the Service.

7. Your data

You retain all rights to the data you upload to the Service (3D models, case labels and related content, "Customer Data"). We process Customer Data solely to provide the Service, as described in our privacy policy. The Service is designed to be used without patient personal data: cases are identified by a case label of your choosing, and you must not enter patient names or other patient-identifying information. Intraoral photographs, where used, remain on your local device and are not uploaded. If, despite this, you enter personal data, you act as the data controller and we act as your processor; a data processing agreement is available on request, and you are responsible for having a lawful basis for that processing.

8. Intellectual property

The software, the Service and all related intellectual property rights remain our property or the property of our licensors. These Terms do not grant you any rights other than the licence expressly set out herein.

9. Warranty and liability

We provide the Service with professional care. Except as expressly stated in these Terms or required by mandatory law, the Service is provided "as is" without warranties of any kind. To the maximum extent permitted by law, our aggregate liability arising out of or in connection with the Service is limited to the amount you paid for the Service in the 12 months preceding the event giving rise to the claim. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

10. Suspension and termination

We may suspend or terminate your access to the Service in case of a material breach of these Terms. You may terminate at any time by cancelling your subscription. After termination we will make your Customer Data available for export for a reasonable period, after which it may be deleted.

11. Changes

We may update these Terms from time to time. We will announce material changes in advance through the Service or by e-mail. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

12. Governing law

These Terms are governed by the laws of the Czech Republic. This does not deprive consumers of the protection afforded by mandatory provisions of the law of their country of residence. Disputes will be resolved by the competent courts of the Czech Republic.